Location: Jambinu - Geraldton
Salary: $44.78 per hour (equiv. $88,769) + on-call penalties + Superannuation + NFP salary packaging benefits

Hey you!

genU is looking for a Service Delivery Lead who has a strong focus on building relationships and creating positive experiences in this leadership role. You will guide and encourage a team of Support Workers and ensure customers receive safe, high-quality and person-centred support. This role makes a real difference in the lives of customers, their families, and the team around them.

What you’ll do

• Lead, support and mentor a team of Support Workers to deliver safe, caring and consistent services.
• Champion customer choice, rights and wellbeing through a case management approach.
• Build warm, respectful relationships with customers, their families, staff and external supports.
• Create a positive and connected team culture that supports staff engagement and development.
• Ensure supports are delivered in line with NDIS Practice Standards, funding requirements and genU’s policies.

What you’ll bring

• A strong background in disability or community services, with a focus on person-centred and customer-first support.
• Confidence in applying policies, procedures, and support plans to meet individual customer needs.
• Certificate IV in Disability Support, or willingness to work towards the qualification.
• Proven leadership experience, ideally with several years’ experience in managing teams, including performance and people management.
• Demonstrated ability to build strong teams and networks, embrace technology, and hold self and others accountable.
• Knowledge of NDIS Practice Standards and Quality & Safeguarding requirements.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at activ.recruitment@genu.org.au or 08 9387 0435.